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Our Service Commitment

We want you to be a happy customer! You may unconditionally return any item purchased if you are not satisfied. We will refund the purchase price (not including shipping) if returned within 30 days. Please get in touch with us via phone or email to notify us of your return. In your return package, include a copy of your invoice and the reason for the return.  Once we receive and verify your return, we will credit your account promptly via the same method you originally paid. If this is not possible for any reason, we will contact you to arrange an alternate refund method. Contact Us.

Please note: This policy does not apply to orders over $2,000.00 or custom orders. These will be refunded on a case-by-case basis. Please contact us before returning the material.

Returns via the US Postal Service ship to:

WitsEnd Mosaic
PO Box 914
Pulaski, WI 54162

All other shipping methods (UPS, FedEx, etc.)

WitsEnd Mosaic
143 N. St. Augustine St.
Pulaski, WI 54162

Sample boards, books, opened tools, and special orders are non-returnable.  All returns made after 30 days of the order will be subject to a 15% restocking fee.

All Clearance and discontinued item sales are FINAL and not eligible for return or refund unless defective.

To avoid returns, feel free to request a free sample by sending an email. Please specify which color (please use color numbers) you would like the sample of and include your complete mailing address.  We reserve the right to limit the number of samples.  Aureo and Orsoni Gold are not included.

Yes, sometimes we make mistakes!  And when we do, we WILL fix it.  Please report any damage or defect within 48 hours of receipt of the order, and a replacement will be sent immediately.  A digital photo of the damage to the product and packaging is appreciated but not necessary.